How can I change my employment status (Date/Income)?
Send your new employment letter and recent 3 months bank statement that shows your new netpay via the in- app support (help center) or send an email to: customer@getcarbon.co
If self-employed, unemployed, retired or students; provide a bank statement showing your income and business name via the in- app support (help center) or send an email to: customer@getcarbon.co
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How can I change information about myself on my profile?
The following information about your personal data on the app can be changed by simply updating to the most recent version and making the change yourself, but you might still need to get in touch with support for the following details: Address. Date ...
What happens if I can’t make a payment on my due date?
We understand that financial circumstances can change suddenly, however, it is important to note that we do not reschedule repayment dates and you should only take a Carbon loan if you are reasonably certain you have the means to repay within the ...
How can I change my date of birth or rectify BVN date of birth mismatch on Carbon?
You need to update the date of birth-related to your BVN then provide us with the printout of your BVN data page, stamped and signed showing (name, passport photo, date of birth, phone number, enrollment institution, enrollment branch and NIN) and a ...
How can I change my residential address?
Provide a recent utility bill not older than 3 months, to confirm your change of address via the in- app support (help center) Acceptable bills include; Tenancy Agreement Communication bill Tax Bills Sub-Contractors Certificates Tax Receipts Official ...
I accidentally registered the wrong Date of birth, what can I do?
If the date of birth on your Carbon account does not correspond with the information on your BVN profile, kindly provide your: BVN, and a valid Government approved ID card showing your correct date of birth via the app to enable us to correct this.