How can I change my employment status (Date/Income)?
Send your new employment letter and recent 3 months bank statement that shows your new netpay via the in- app support (help center) or send an email to: customer@getcarbon.co
If self-employed, unemployed, retired or students; provide a bank statement showing your income and business name via the in- app support (help center) or send an email to: customer@getcarbon.co
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How can I change information about myself on my profile?
The following information about your personal data on the app can be changed by simply updating to the most recent version and making the change yourself, but you might still need to get in touch with support for the following details: Address. Date ...
What happens if I can’t make a payment on my due date?
We understand that financial circumstances can change suddenly, however, it is important to note that we do not reschedule repayment dates and you should only take a Carbon loan if you are reasonably certain you have the means to repay within the ...
How can I change my date of birth or rectify BVN date of birth mismatch on Carbon?
You need to update the date of birth-related to your BVN then provide us with the printout of your BVN data page, stamped and signed showing (name, passport photo, date of birth, phone number, enrollment institution, enrollment branch and NIN) and a ...
The date of birth on my NIN is incorrect. How do I change it?
If the date of birth on your National Identification Number (NIN) does not match the date of birth on your account, you will need to update it before NIN verification can be completed. How to update your date of birth on NIN Go to your nearest NIMC ...
My NIN verification failed, the date of birth (DOB) on my account is wrong. How do I resolve this?
If your NIN details are correct but the date of birth on your account does not match with your NIN, you will need to update your account date of birth before NIN verification can be successful. How to change your account date of birth Go to your ...