How can I change my employment status (Date/Income)?

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• What happens if I can’t make a payment on my due date?

  We understand that financial circumstances can change suddenly, however, it is important to note that we do not reschedule repayment dates and you should only take a Carbon loan if you are reasonably certain you have the means to repay within the ...

• How can I change information about myself on my profile?

  The following information about your personal data on the app can be changed by simply following the steps below; Change of Residential Address Login to your Carbon app and select Account at the footer of your homepage. Tap on “Profile” Tap on ...

• How can I change my date of birth or rectify BVN date of birth mismatch on Carbon?

  Tap on connect to an operator to provide your appropriate date of birth and a government-approved ID card showing the same date of birth on your BVN for date of birth change. If the date of birth on your BVN is wrong, you need to update the date of ...

• The date of birth on my NIN is incorrect. How do I change it?

  If the date of birth on your National Identification Number (NIN) does not match the date of birth on your account, you will need to update it before NIN verification can be completed. How to update your date of birth on NIN Go to your nearest NIMC ...

• My NIN verification failed, due to date of birth issues. How do I resolve this?

  NIN date of birth is correct, account date of birth is wrong. Go to your nearest commercial bank to specifically request for a change of your BVN date of birth (not just the date of birth on the commercial bank account) Ensure the date of birth ...