How can I change my date of birth or rectify BVN date of birth mismatch on Carbon?
You need to update the date of birth-related to your BVN then provide us with the printout of your BVN data page, stamped and signed showing (name, passport photo, date of birth, phone number, enrollment institution, enrollment branch and NIN) and a valid government approved ID card (permanent voter's card, permanent National ID card, International Passport or permanent driver's license showing the same date of birth) via email: customer@getcarbon.co.
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I accidentally registered the wrong Date of birth, what can I do?
If the date of birth on your Carbon account does not correspond with the information on your BVN profile, kindly provide your: BVN, and a valid Government approved ID card showing your correct date of birth here to enable us to correct this.
How can I change information about myself on my profile?
The following information about your personal data on the app can be changed by simply updating to the most recent version and making the change yourself, but you might still need to get in touch with support for the following details: Address. Date ...
The phone number i registered with on Carbon is not linked to my BVN, how can i correct this?
Please confirm that you currently have access to the phone number linked to your BVN: If yes, provide your BVN and phone number currently linked to your BVN by reaching out to the support team by going to the support section of the app and clicking ...
The name i registered with on Carbon is different from the name on my BVN, what do I do?
For name update, please provide your: Newspaper publication (if applicable), BVN, court affidavit, and government-approved ID card showing your correct information here for further assistance.
Why is my Bank Verification Number (BVN) required?
We request your BVN as this is used to verify that the individual applying for a Carbon loan is the same as the owner of the provided bank account. This is to ensure that your details cannot be used to apply for a loan without your authorization in ...