Rectifying BVN Date of Birth Issues on Carbon: Step-by-Step Guide

How can I change my date of birth or rectify BVN date of birth mismatch on Carbon?

Tap on connect to an operator to provide your appropriate date of birth and a government-approved ID card showing the same date of birth on your BVN for date of birth change.


If the date of birth on your BVN is wrong, you need to update the date of birth related to your BVN, then provide us with a valid government-approved ID card(NIN) showing the same date of birth via email: support@getcarbon.co.
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