How can I change my date of birth or rectify BVN date of birth mismatch on Carbon?
You need to update the date of birth-related to your BVN then provide us with the printout of your BVN data page, stamped and signed showing (name, passport photo, date of birth, phone number, enrollment institution, enrollment branch and NIN) and a valid government approved ID card (permanent voter's card, permanent National ID card, International Passport or permanent driver's license showing the same date of birth) via email: email@example.com for further assistance
How can I change my phone number registered on Carbon or rectify a BVN phone number mismatch?
If you have access to the phone number currently linked to your BVN, kindly provide your BVN and the phone number currently linked to your BVN for further assistance. If you no longer have access to the phone number linked to your BVN or for phone ...
How can I correct my Bank Verification Number?
We do not change or edit BVN that has more than two digits error on Carbon. Provide the printout of your BVN data page, showing (name, passport photo, date of birth, updated phone number, enrollment institution, enrollment branch and, NIN) via the ...
Why is my Bank Verification Number (BVN) required?
We request your BVN as this is used to verify that the individual applying for a Carbon loan is the same as the owner of the provided bank account. This is to ensure that your details cannot be used to apply for a loan without your authorization in ...
How can I change my employment status (Date/Income)?
Send your new employment letter and recent 3 months bank statement that shows your new netpay via the in- app support (help center) or send an email to: firstname.lastname@example.org If self-employed, unemployed, retired or students; provide a bank ...
The Carbon Score is our loyalty program for Carbon customers and it is dependent on factors including revenues, length of time using Carbon, transactions (sending money, paying bills, buying airtime), savings/investment attitude with Carbon, on-time ...