How can I change information about myself on my profile?

How can I change information about myself on my profile?

The following information about your personal data on the app can be changed by simply updating to the most recent version and following the steps below;


If you encounter any difficulties, you can raise a support ticket by clicking on (?) at the top right hand corner of the app, select 'Contact customer support' for further assistance.


Change of Residential Address

  • Login to your Carbon app and select Account at the footer of your homepage.

  • Tap on “Profile”

  • Tap on “Residential details and tap on "change address”

  • Edit your address accordingly and tap on "Continue" for your address to be saved.


If you are unable to edit the address in-app, please provide your full residential address including your local government area and a recent utility bill(not older than 3 months) showing your address by raising a support ticket on the app for update.



Employment/Income Change

  • Login to your Carbon app and select Account at the footer of your homepage.

  • Tap of “Profile”

  • Tap on “Employment details"

  • Edit your Employment / Income details accordingly and tap on "Save".


Gender Change

  • Login to your Carbon app and select Account at the footer of your homepage.

  • Tap of “Profile”

  • Tap on “Personal details"

  • Update your Gender accordingly and tap on "Save".


Marital Status Change

  • Login to your Carbon app and select Account at the footer of your homepage.

  • Tap of “Profile”

  • Tap on “Personal details"

  • Update your Marital Status accordingly and tap on "Save".


Number of Children Change

  • Login to your Carbon app and select Account at the footer of your homepage.

  • Tap of “Profile”

  • Tap on “Personal details"

  • Update your Number of Children accordingly and tap on "Save".


Next of Kin Change

  • Login to your Carbon app and select Account at the footer of your homepage.

  • Tap of “Profile”

  • Tap on “Next of kin"

  • Proceed to update your Next of Kin accordingly and tap on "Save".

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