How can I change information about myself on my profile?

How can I change information about myself on my profile?

The following information about your personal data on the app can be changed by simply following the steps below;


Change of Residential Address

  • Login to your Carbon app and select Account at the footer of your homepage.

  • Tap on “Profile”

  • Tap on “Residential details and tap on "change address”

  • Edit your address accordingly and tap on "Continue", for your address to be saved.


If you are unable to edit the address in-app, please provide your full residential address including your local government area and a recent utility bill(not older than 3 months) showing your address by raising a support ticket on the app for update.



Employment/Income Change

  • Login to your Carbon app and select Account at the footer of your homepage.

  • Tap of “Profile”

  • Tap on “Employment details"

  • Edit your Employment / Income details accordingly and tap on "Save".


Gender Change

  • Login to your Carbon app and select Account at the footer of your homepage.

  • Tap of “Profile”

  • Tap on “Personal details"

  • Update your Gender accordingly and tap on "Save".


Marital Status Change

  • Login to your Carbon app and select Account at the footer of your homepage.

  • Tap of “Profile”

  • Tap on “Personal details"

  • Update your Marital Status accordingly and tap on "Save".


Number of Children Change

  • Login to your Carbon app and select Account at the footer of your homepage.

  • Tap of “Profile”

  • Tap on “Personal details"

  • Update your Number of Children accordingly and tap on "Save".


Next of Kin Change

  • Login to your Carbon app and select Account at the footer of your homepage.

  • Tap of “Profile”

  • Tap on “Next of kin"

  • Proceed to update your Next of Kin accordingly and tap on "Save".

NB: You can update these information inapp only once in 3 (three) months.  If you encounter any difficulties updating any of these details, you can raise a support ticket by sending a mail to support@getcarbon.co for further assistance. 

    • Related Articles

    • Can I update my banking/personal information online?

      If you need to update or change your certain personal details, please raise an in app support request to us on the specific profile update required, a customer success representative will respond to you with the details of what is required for the ...

    • How can I change my rent information?

      Kindly follow these steps to edit your rent: 1. Kindly login to your account 2. Tap on “Account” at the footer of your app 3. Tap on your “Profile” and select ‘Residential details’ to edit your rent 4. Tap on “Save/update” at the footer of your app ...

    • KYC Upgrade

      KYC upgrade to Level 2 Log into your Carbon account. Select Account. Tap on Upgrade Account to upgrade your KYC. You will be required to provide the following information: Information about your BVN is required; using someone else's BVN information ...

    • Personal Information Security? (Are my details safe with you?)

      We encrypt all of your personal data, including your identity and private account information, at the highest level possible. We never sell your information, we never share your information with unauthorized parties. We never use your BVN to access ...

    • Unable to update my BVN inapp, BVN registered to another user.

      This indicates you may have previously registered on our platform. To maintain a single, secure account: 1. Access Your Existing Account: Kindly tap on forgot pin on the app to reset your PIN using the phone number you previously registered and date ...