How can I change information about myself on my profile?
The following information about your personal data on the app can be changed by simply updating to the most recent version and making the change yourself, but you might still need to get in touch with support for the following details:
- Address.
- Date of birth.
- Email address.
- Income.
- Employment status.
- Gender.
- Marital status.
- Number of children.
- Next of kin
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Can I update my banking/personal information online?
If you need to update or change your certain personal details, please raise an in app support request to us on the specific profile update required, a customer success representative will respond to you with the details of what is required for the ...
How can I change my rent information?
Kindly follow these steps to edit your rent: 1. Update your Carbon app to the latest version and login to your account 2. Tap on “Account” at the footer of your app 3. Tap on your “Profile” and select ‘Residential details’ to edit your rent 4. Tap on ...
KYC Upgrade
KYC upgrade to Level 2 Log into your Carbon account. Select Account. Tap on Upgrade Account to upgrade your KYC. You will be required to provide the following information: Information about your BVN is required; using someone else's BVN information ...
Personal Information Security? (Are my details safe with you?)
We encrypt all of your personal data, including your identity and private account information, at the highest level possible. We never sell your information, we never share your information with unauthorized parties. We never use your BVN to access ...
I am unable to take a selfie to upgrade my KYC to level 2.
Please retry selfie from the profile page and revert if in need of further assistance. To update on the profile page, kindly follow the steps to upload a selfie photo; Click on ‘accounts’ at the footer of the home page. On the page displayed, click ...