What happens if I can’t make a payment on my due date?
We understand that financial circumstances can change suddenly, however, it is important to note that we do not reschedule repayment dates and you should only take a Carbon loan if you are reasonably certain you have the means to repay within the agreed period.
In addition, defaulting loans are reported to the national Credit Bureaus and this can severely affect your ability to access loans in future. We therefore advise you make every effort to meet your obligations on time.
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How do I make a loan repayment?
We have made repaying your loan at Carbon as easy as possible. On your due date, your payment will conveniently be deducted from your Carbon Account or the account linked to the debit/ATM card provided during your loan application. To make a payment: ...
Why am I required to set up my debit card for repayment?
By default, your Carbon account will be debited on your due date. However, in a situation where your account is not funded, an attempt to debit your bank account is made. That is why you are required to set up your debit card before the loan will be ...
How can I make a payment for my loan?
Loan repayment can be made by funding your Carbon account through mobile bank transfer, USSD code, POS. or make use of this Payment link
Loan Declined due to late repayment history
Unfortunately, you are not currently eligible for a loan due to the unsatisfactory repayment record on your previous loan.We recommend you keep using your app consistently to perform other transactions (e.g. airtime recharge, bill payments, savings, ...
Loan Rescheduling
Can I reschedule my loan repayment? What happens if I pay late? We understand that financial circumstances can change suddenly, Carbon wants to support you through difficult times. However, it is important to note that we do not reschedule repayment ...