What happens if I can’t make a payment on my due date?

What happens if I can’t make a payment on my due date?

We understand that financial circumstances can change suddenly, however, it is important to note that we do not reschedule repayment dates and you should only take a Carbon loan if you are reasonably certain you have the means to repay within the agreed period.

In addition, defaulting loans are reported to the national Credit Bureaus and this can severely affect your ability to access loans in future. We therefore advise you make every effort to meet your obligations on time.



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