My NIN verification failed, due to date of birth issues. How do I resolve this?
NIN date of birth is correct, account date of birth is wrong.
Go to your nearest commercial bank to specifically request for a change of your BVN date of birth (not just the date of birth on the commercial bank account)
Ensure the date of birth matches the details on your NIN
After the BVN DOB update is confirmed, the change typically reflects after 24 hours on our system, you will need to send the following to support@getcarbon.co to enable us update the date of birth on your account.
Your account date of birth will be updated within 24 hours.
NIN date of birth is wrong, account date of birth is correct
Go to your nearest NIMC office, an approved enrollment center or visit https://selfservicemodification.nimc.gov.ng/
Request a date of birth correction/update on your NIN record.
Ensure the new date of birth matches with the details on your BVN.
Once the NIN date of birth update is confirmed (takes about 7 days), return to the app and retry the NIN verification process.
If in-app verification is still not successful, please send your account number and a clear screenshot of your updated NIN slip to support@getcarbon.co for resolution within 24 working hours.
Related Articles
Why Your NIN Verification is Failing?
For a successful verification of your NIN ID, make sure your NIN, BVN, and Carbon details match exactly(including full name order and date of birth). If so, please raise a support ticket on the app to share your NIN ID for further verification. ...
Why is my NIN verification unsuccessful?
Your National Identification Number (NIN) verification may fail for a few reasons: 1. Mismatched details If the name or date of birth on your NIN record does not match the details on your account, the verification will not be successful. If the name ...
What happens if I can’t make a payment on my due date?
We understand that financial circumstances can change suddenly, however, it is important to note that we do not reschedule repayment dates and you should only take a Carbon loan if you are reasonably certain you have the means to repay within the ...
My NIN verification failed because the name on my account is incorrect. How do I resolve this?
If your NIN details are correct but the name on your account does not match, you will need to update your account name before NIN verification can be successful. How to update your account name Go to your nearest commercial bank and specifically ...
How can I change my date of birth or rectify BVN date of birth mismatch on Carbon?
Tap on connect to an operator to provide your appropriate date of birth and a government-approved ID card showing the same date of birth on your BVN for date of birth change. If the date of birth on your BVN is wrong, you need to update the date of ...