My NIN verification failed, due to date of birth issues. How do I resolve this?

My NIN verification failed, due to date of birth issues. How do I resolve this?

NIN date of birth is correct, account date of birth is wrong.

  1. Go to your nearest commercial bank to specifically request for a change of your BVN date of birth (not just the date of birth on the commercial bank account)

  2. Ensure the date of birth matches the details on your NIN

  3. After the BVN DOB update is confirmed, the change typically reflects after 24 hours on our system, you will need to send the following to support@getcarbon.co to enable us update the date of birth on your account.

  • Your account number

  • A screenshot of your NIN slip

  • Your BVN

  • Email subject should be NIN issues

Your account date of birth will be updated within 24 hours.


NIN date of birth is wrong, account date of birth is correct

  1. Go to your nearest NIMC office, an approved enrollment center or visit https://selfservicemodification.nimc.gov.ng/

  2. Request a date of birth correction/update on your NIN record.

  3. Ensure the new date of birth matches with the details on your BVN.

  4. Once the NIN date of birth update is confirmed (takes about 7 days), return to the app and retry the NIN verification process.

  5. If in-app verification is still not successful, please send your account number and a clear screenshot of your updated NIN slip to support@getcarbon.co  for resolution within 24 working hours.