Carbon Mobile App
Understanding VAT on Transaction Fees
Understanding VAT on Transaction Fees In compliance with recent government and regulatory directives (CBN), a 7.5% Value Added Tax (VAT) is now applicable to all transaction service fees. What does this mean for you? The VAT is only charged on every ...
Transfer Shows Successful But Not Received.
For successful funds transfer, kindly contact the receiving bank with the generated session ID if the value is yet to be received. The session ID is also available on the transaction receipt on the app. However, if this has been done and value is ...
Why Your NIN Verification is Failing?
For a successful verification of your NIN ID, make sure your NIN, BVN, and Carbon details match exactly(including full name order and date of birth). If so, please raise a support ticket on the app to share your NIN ID for further verification. ...
Loan top-up unavailable(due to a loan reschedule)
Please note that once a loan is rescheduled within the loan cycle, you are no longer eligible for a top-up offer. Kindly reapply after full repayment of the current loan facility.
How do I refer a friend?
We currently do not have a referral program. However, new users can download the app from the App Store, Play Store, or through this link: https://onelink.to/6t8b2k
I had an account on Carbon, but tried to open a new account
Please be informed that we do not encourage duplicate accounts on our platform, and as such, you cannot open a new account. To resolve, we need to proceed with an account recovery/merger. Please confirm if you have access to the phone number ...
Overview of the Carbon App
We are a bank and our superpower is giving you access to credit. Access Instant loans, Digital Ajo, Savings, and more. with Carbon. Let's explore the key features of the Carbon app by watching the video below: