I had an account on Carbon, but tried to open a new account

I had an account on Carbon, but tried to open a new account

Please be informed that we do not encourage duplicate accounts on our platform, and as such, you cannot open a new account.

To resolve, we need to proceed with an account recovery/merger. Please confirm if you have access to the phone number currently linked to your BVN. If so, we will proceed with the merger. If not, we advice that you proceed to your bank to update the phone number linked to your BVN to your current and active phone number. Then, provide your BVN, government-approved ID (NIN) and a recent utility bill (electricity, waste, water corporation, etc.) within the last three months reflecting your current house address for verification and further assistance.

To provide the documents, raise a support ticket in-app, and attach the required document(s).

    • Related Articles

    • Carbon Express

      Carbon Express is a keyboard-based solution that allows you to enjoy instant financial services like fund transfers, airtime, and bills payments within any conversation on your mobile device without having to leave your chat or launch another app. It ...

    • What is my Carbon account number?

      Your Carbon account number is the unique number Carbon uses to identify you as its customer for transactions. Think of it as your identity number with us. To get your Account number, Log into the Carbon app, on your home page, your Carbon account ...

    • Carbon Zero

      Our Carbon zero service have been discontinued and it is no longer available for new applications from Tuesday, January 6th 2026. If you currently have an active Carbon Zero, there’s no change to your repayment amounts, due dates, or repayment ...

    • Carbon Zero FAQ

      Is my Carbon Zero loan affected? No. Your loan remains active and will be repaid under the existing terms. Have my repayment terms changed? No. There are no changes to your repayment amount, schedule, or method. Can I apply for a new Carbon Zero ...

    • Carbon Zero FAQ

      Is my Carbon Zero loan affected? No. Your loan remains active and will be repaid under the existing terms. Have my repayment terms changed? No. There are no changes to your repayment amount, schedule, or method. Can I apply for a new Carbon Zero ...