I had an account on Carbon, but tried to open a new account

I had an account on Carbon, but tried to open a new account

Please be informed that we do not encourage duplicate accounts on our platform, and as such, you cannot open a new account.

To resolve, we need to proceed with an account recovery/merger. Please confirm if you have access to the phone number currently linked to your BVN. If so, we will proceed with the merger. If not, we advice that you proceed to your bank to update the phone number linked to your BVN to your current and active phone number. Then, provide your BVN, government-approved ID (NIN) and a recent utility bill (electricity, waste, water corporation, etc.) within the last three months reflecting your current house address for verification and further assistance.

To provide the documents, raise a support ticket in-app, and attach the required document(s).

    • Related Articles

    • How can I split my payments with Carbon Zero?

      Splitting payments with Carbon Zero is easy! 1) Open the Carbon app 2) Click on "Carbon Zero," and you'll be directed to the Zero homepage 3) Click "New Purchase," fill in the purchase details, choose your repayment plan, and complete the ...

    • Carbon Express

      Carbon Express is a keyboard-based solution that allows you to enjoy instant financial services like fund transfers, airtime, and bills payments within any conversation on your mobile device without having to leave your chat or launch another app. It ...

    • What is my Carbon account number?

      Your Carbon account number is the unique number Carbon uses to identify you as its customer for transactions. Think of it as your identity number with us. To get your Account number, Log into the Carbon app, on your home page, your Carbon account ...

    • When will I be drawn on Carbon Circle?

      Every month on the 7th of the month it's Draw Day at Carbon HQ. One member of each Circle is selected at random from those who are eligible to be awarded the Draw Total. There is no guarantee of when you will be drawn during the duration of the ...

    • Carbon Business FAQs

      Carbon Business FAQs Onboarding How do I create a Carbon Business Account? To register for a Carbon Business Account: Log in to the Carbon Business App or visit our website. Click on "Create Account" and follow the prompts to complete the ...