Transfer Shows Successful But Not Received.

Transfer Shows Successful But Not Received.

For successful funds transfer, kindly contact the receiving bank with the generated session ID if the value is yet to be received. The session ID is also available on the transaction receipt on the app. However, if this has been done and value is still not confirmed, please contact us by raising a support ticket on the app or sending an email to support@getcarbon.co.

    • Related Articles

    • Non Receipt of Funds Transfer

      We apologize for the experience. A review of your account shows the funds transfer was successful on our platform. However, if the beneficiary is yet to receive funds at this time, do provide the session ID to the beneficiary and have the beneficiary ...

    • How to send money to your Carbon contacts? (You can transfer 30 free funds a month)

      To send money to someone on your contacts: Once signed in, click on “send money”. Tap on “view all” beside Contacts on Carbon. Select the contact. Input the amount, remark, and click on proceed. Review the transaction again and enter your transaction ...

    • How do I transfer from the Carbon Account [Wallet]?

      Kindly follow the steps below to transfer funds into your desired bank account. When you log in to your home page, 1. Select ‘Send money’ 2. Select ‘New Recipient’ and enter your bank account number 3. Select bank name 4. Enter the amount you want to ...

    • Carbon Business FAQs

      Carbon Business FAQs Onboarding How do I create a Carbon Business Account? To register for a Carbon Business Account: Log in to the Carbon Business App or visit our website. Click on "Create Account" and follow the prompts to complete the ...

    • Is there interest in funds saved in my Carbon account ?

      There is a 1% annualized interest on the cumulative funds saved in your Carbon account which is paid out on the 1st day of every month.