Can I update my banking/personal information online?
If you need to update or change your certain personal details, please raise an in app support request to us on the specific profile update required, a customer success representative will respond to you with the details of what is required for the update.
Personal Information Security? (Are my details safe with you?)
We encrypt all of your personal data, including your identity and private account information, at the highest level possible. We never sell your information, we never share your information with unauthorized parties. We never use your BVN to access ...
How can I change information about myself on my profile?
The following information about your personal data on the app can be changed by simply updating to the most recent version and making the change yourself, but you might still need to get in touch with support for the following details: Address. Date ...
How can I change my rent information?
Kindly follow these steps to edit your rent: 1. Update your Carbon app to the latest version and login to your account 2. Tap on “Account” at the footer of your app 3. Tap on your “Profile” and select ‘Residential details’ to edit your rent 4. Tap on ...
Credit Bureau Address and Credit Report Update
When do we update your credit report? Our updates to the credit bureaus are sent out every Thursday of every week Which of the credit bureaus do we report to? We are obligated to submit all credit records/reports of all loan accounts (paid, active or ...
How can I enable my debit card for online transactions?
Contact the card services unit of your bank to have your debit (ATM) card enabled for online transactions. Please contact your bank for detailed instructions. PLEASE NOTE: Carbon will never ask you for your Carbon Pin, Carbon verification code, Debit ...