How can I change my rent information?
Provide the receipt of your last rent expense via the in- app support (help center) or send an email to: email@example.com
Can I update my banking/personal information online?
If you need to update or change your certain personal details, please raise an in app support request to us on the specific profile update required, a customer success representative will respond to you with the details of what is required for the ...
How can I change my residential address?
Provide a recent utility bill not older than 3 months, to confirm your change of address via the in- app support (help center) Acceptable bills include; Tenancy Agreement Communication bill Tax Bills Sub-Contractors Certificates Tax Receipts ...
How can I request a change of name?
Provide your newspaper publication, a printout of your BVN data page, court affidavit/marriage certificate and any of the following government approved ID card, showing your updated information via mail firstname.lastname@example.org Permanent voter's card, ...
How can I change my phone number registered on Carbon or rectify a BVN phone number mismatch?
If you have access to the phone number currently linked to your BVN, kindly provide your BVN and the phone number currently linked to your BVN for further assistance. If you no longer have access to the phone number linked to your BVN or for phone ...
How can I change my employment status (Date/Income)?
Send your new employment letter and recent 3 months bank statement that shows your new netpay via the in- app support (help center) or send an email to: email@example.com If self-employed, unemployed, retired or students; provide a bank ...