Personal Information Security? (Are my details safe with you?)
We encrypt all of your personal data, including your identity and private account information, at the highest level possible. We never sell your information, we never share your information with unauthorized parties. We never use your BVN to access any other bank account(s) you might have.
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Can I update my banking/personal information online?
If you need to update or change your certain personal details, please raise an in app support request to us on the specific profile update required, a customer success representative will respond to you with the details of what is required for the ...
Data Privacy & Security
Your trust is paramount at Carbon MFB, and we are committed to ensuring that your data is protected with the highest standards of security and privacy. How do you safeguard my data? We use advanced encryption and robust security protocols to protect ...
You can secure your account using biometrics
To add an extra layer of security to your account, you can enable biometrics (Face ID or fingerprint) on your Carbon app. This allows you to quickly sign in and authorize transactions using your device's built-in scanner. Follow these simple steps to ...
Why do you need my card details?
We ask for card details in order to debit your loan repayments on your due date. Carbon understands that this is very sensitive information, so we have secured our platform to protect all your data.
How can I change information about myself on my profile?
The following information about your personal data on the app can be changed by simply updating to the most recent version and following the steps below; If you encounter any difficulties, you can raise a support ticket by clicking on (?) at the top ...