Unable to update my BVN inapp, BVN registered to another user.

Unable to update my BVN inapp, BVN registered to another user.

This indicates you may have previously registered on our platform. To maintain a single, secure account:

1. Access Your Existing Account: Kindly tap on forgot pin on the app to reset your PIN using the phone number you previously registered and date of birth in-app if you still have access to the previously registered phone number. 

2. Merge Your Accounts:  We may need to merge your duplicate accounts especially if unable to access your existing account. Please raise a support ticket inapp or send a mail to support@getcarbon.co to provide the following documents and information:

  • Your BVN

  • Your newly registered phone number

  • An image of your NIN slip

  • An image of a recent utility bill (electricity, waste, water, etc.) that is not older than 3 months and shows your house address.

Our support team will review your documents and complete the account merger within 24 working hours.


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