Unable to sign in, BVN registered to another user.
This indicates that you have previously registered a Carbon account from our app or on the web application. Kindly sign in (not register) in the app and ensure that all the details provided now are the same as the information provided previously. Information such as your date of birth and phone number must be the same to access your account. If the error message persists, kindly send a screenshot of the details entered (phone number and date of birth) for verification.
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I don’t know my BVN. What should I do?
Just dial *565*0#. Please note: This will only work if you are making the request from the same phone number currently linked to your bank account.
KYC Upgrade
KYC upgrade to Level 2 Log into your Carbon account. Select Account. Tap on Upgrade Account to upgrade your KYC. You will be required to provide the following information: Information about your BVN is required; using someone else's BVN information ...
How can I send you my BVN?
Always provide sensitive information like BVN either via our registered email address: customer@getcarbon.co or via the in app-support (by clicking the Help center) Do not include your BVN in the comment section of our social media posts or to be ...
The phone number I registered with on Carbon is not linked to my BVN, how can I correct this?
Please confirm that you currently have access to the phone number linked to your BVN: If yes, provide your BVN digits and the phone number currently linked to your BVN for verification. The number will be updated on your Carbon account after ...
The name i registered with on Carbon is different from the name on my BVN, what do I do?
For name update, please provide your: Newspaper publication (if applicable), BVN, court affidavit, and government-approved ID card showing your correct information here for further assistance.