Troubleshooting Bill Payment Issues: Steps to Resolve Failed Transactions

Bill Payment Issues


  1. If debited for a failed bill payment (Cable, Utility and so on) via your bank account (from the card registered on your profile) contact the card services unit of your bank 24 hours after, if no reversal was automatically done fill a dispense error form for a possible reversal.
  2. If your bill payment (Cable, Utility, and so on) is in progress for more than 24 hours, contact the Carbon customer success unit for further assistance.
  3. If you do not get value (Recharge PIN, Token, and so on) for a bill payment 1 hour after a successful transaction, contact the Carbon customer success unit for further assistance.
  4. If you do not get value (GoTV or Dstv) for a bill payment 1 hour after a successful transaction, contact GoTV or Dstv customer support for a possible upgrade or downgrade of your bouquet, as this may be the reason for non-connectivity​




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