Bill Payment

Bill Payment


  1. If debited for a failed bill payment (Cable, Utility and so on) via your bank account (from the card registered on your profile) contact the card services unit of your bank 24 hours after, if no reversal was automatically done fill a dispense error form for a possible reversal.
  2. If your bill payment (Cable, Utility, and so on) is in progress for more than 24 hours, contact the Carbon customer success unit for further assistance.
  3. If you do not get value (Recharge PIN, Token, and so on) for a bill payment 1 hour after a successful transaction, contact the Carbon customer success unit for further assistance.
  4. If you do not get value (GoTV or Dstv) for a bill payment 1 hour after a successful transaction, contact GoTV or Dstv customer support for a possible upgrade or downgrade of your bouquet, as this may be the reason for non-connectivity​




    • Related Articles

    • 1% Transaction Charge On Bill Payments, Wallet Top Ups And Transfers

      There is now a charge of 1% transaction fee capped at N1,500 for bill payments(airtime top-up, electricity bill, cable tv),  wallet top-ups, loan repayments and transfers initiated directly from your registered debit card on the Carbon app.  We ...

    • Why was my loan application rejected?

      Why was my loan application rejected? There are a few reasons behind loan application rejections: The most common reason is that you didn’t pass Carbon’s internal appraisal score. This is usually based on the fact that we are still getting to know ...

    • How can I disable recurring debit?

      On Carbon Android To disable a recurring bill payment/ airtime top-up, please follow the steps below in the app; 1. Launch the app, 2. Click on payments at the footer of the home page 3. Click on recurring payments 4. Tap on the transaction you wish ...

    • Payment has exceeded requery timeout

      Description of problem This indicates that you might have taken too long to complete or abandoned the transaction and so it was terminated for your security. Solution(s) Please try to complete the transaction within 2-3 minutes. This means entering ...

    • Why was my loan application rejected?

      There are a few reasons behind loan application rejections. The most common reason is that the applicant didn’t share all of the information required in the application or filled in invalid details. However, there can be other reasons. As a ...