Payment has exceeded requery timeout
Description of problem
This indicates that you might have taken too long to complete or abandoned the transaction and so it was terminated for your security.
Please try to complete the transaction within 2-3 minutes. This means entering your correct card details, any token sent by your bank and your PIN
If you don’t currently have access to your debit card or the device where the token was sent, you may retry the transaction using another card, if you have one
If debited for a failed bill payment (Cable, Utility and so on) via your bank account (from the card registered on your profile) contact the card services unit of your bank 24 hours after, if no reversal was automatically done fill a dispense error ...
PIN tries exceeded
Description of problem This happens if you tried to complete a transaction with an incorrect PIN. Solution(s) Please retry the transaction and provide the correct PIN to successfully complete the transaction If you have any difficulty remembering ...
PIN Tries Exceeded, Pick-Up
Description of problem This error indicates you tried to complete the transaction with an incorrect PIN. Solution(s) Please retry the transaction and provide your correct PIN to complete the transaction You may also try using another bank’s card ...
Transaction was blocked by the Payment Server because it did not pass all risk checks
Description of problem Your card is not yet registered for 3D-Secure authentication which is required before an online card transaction can be completed. This would need to be activated by your bank. Solution Please contact your bank to enroll your ...
What happens if I can’t make a payment on my due date?
We understand that financial circumstances can change suddenly, however, it is important to note that we do not reschedule repayment dates and you should only take a Carbon loan if you are reasonably certain you have the means to repay within the ...