There are a few reasons behind loan application rejections:

• The most common reason is that you didn’t pass Carbon’s internal appraisal score. This is usually based on the fact that we are still getting to know you as a customer. We recommend our new customers start using other services on the Carbon app (savings, bill payment, funds transfer, card payments, etc) for a few months and try again after that. Once we get to know you better, you will have a much higher chance of getting a loan. 

• We sometimes reject customers based on their past repayments with us. While you might have paid the loan, delays in payment will unfortunately negatively affect your Carbon repayment score and might lead to your loan being rejected.