Why has my card activation failed?
Activating your card might fail for one of the following reasons:
Learn how to activate your debit card here
If debited for a failed loan repayment via your bank account (from the card registered on your profile) contact the card services unit of your bank 24 hours after, if no reversal was automatically done, and fill a dispense error form for a possible ...
Carbon Account [Wallet] Top-up failed, how do I get a refund?
If debited when attempting to top-up your Carbon account [wallet] via your ATM card but the said transaction failed, contact the card services unit of your bank after 24 hours if no reversal was automatically done and fill a dispense error form for ...
Pickup card (lost card)
Description of problem This error response indicates that the debit card being used has been reported as lost and a new card has been printed but the customer is yet to pick it up. Solution(s) Kindly visit your bank and pickup your new card. You may ...
I have an active card but no Carbon Zero amount approved help.
After card activation, it takes about 4 hours for eligible customers to see a pre-approved Carbon Zero amount in the Carbon App.
Description of problem This indicates that the debit card you’re attempting to use has expired. Solution(s) Please request a new debit card from your bank You may also try using another bank’s card instead (if you have one) to complete the ...