How can I activate my debit card?
To activate your Carbon debit card, follow the instructions below:
Open the Carbon app.
Click on 'Cards' on the app menu.
Select 'Physical Cards'.
Click on activate card and input the debit card number and CVV from the card that you have received.
Reset your pin and you're ready to go.
Why am I required to set up my debit card for repayment?
By default, your Carbon account will be debited on your due date. However, in a situation where your account is not funded, an attempt to debit your bank account is made. That is why you are required to set up your debit card before the loan will be ...
Why has my card activation failed?
Activating your card might fail for one of the following reasons: Inputting the incorrect card information or CVV. Inputting information from a card that is already registered to another Carbon customer. Learn how to activate your debit card here.
What transactions can my Carbon Debit card be used for?
The Carbon debit card can be used for: Online transactions. Local ATM withdrawals. POS purchases. Carbon Zero purchases.
How can I enable my debit card for online transactions?
Contact the card services unit of your bank to have your debit (ATM) card enabled for online transactions. Please contact your bank for detailed instructions. PLEASE NOTE: Carbon will never ask you for your Carbon Pin, Carbon verification code, Debit ...
How can I remove my saved debit card?
The steps to remove a saved card on the app; 1. Log in to the Carbon application. 2. Select "Account" on the home page 3. Select cards and banks 4. Click on the debit/ATM card you want to remove and then 5. Select the option to "delete card". You can ...