How can I activate my debit card?
To activate your Carbon debit card, follow the instructions below:
Open the Carbon app.
Click on 'Cards' on the app menu.
Select 'Physical Cards'.
Click on activate card and input the debit card number and CVV from the card that you have received.
Reset your pin and you're ready to go.
Related Articles
How do I get my OTP to complete the set-up of my Debit Card on the app?
What is OTP? One time password is a 4 to 6 digit code generated and sent by your bank (financial institution) to authorize transactions you initiate using your debit card. How do I use the OTP? Ensure you do not leave the card setup page to check ...
Why has my card activation failed?
Activating your card might fail for one of the following reasons: Inputting the incorrect card information or CVV. Inputting information from a card that is already registered to another Carbon customer. Learn how to activate your debit card here.
Why am I required to set up my debit card for repayment?
By default, your Carbon account will be debited on your due date. However, in a situation where your account is not funded, an attempt to debit your bank account is made. That is why you are required to set up your debit card before the loan will be ...
What transactions can my Carbon Debit card be used for?
The Carbon debit card can be used for: Online transactions. Local ATM withdrawals. POS purchases. Carbon Zero purchases.
How can I enable my debit card for online transactions?
Contact the card services unit of your bank to have your debit (ATM) card enabled for online transactions. Please contact your bank for detailed instructions. PLEASE NOTE: Carbon will never ask you for your Carbon Pin, Carbon verification code, Debit ...