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How can I contact Carbon?
Send a mail to customer@getcarbon.co
Loan Rescheduling
We understand that financial circumstances can change suddenly, Carbon wants to support you through difficult times. However, it is important to note that we do not reschedule repayment dates and you should only take a Carbon loan if you are ...
How can I access an SME Loan?
Carbon provides flexible finance for SME. Register at https://smefinance.getcarbon.co/ and start your journey to accessible finance. Criteria Applicable Sectors (for now): Retail, Agent Banking, Food Services, Health Services Time in Business: 1+ ...
How can I change my phone number registered on Carbon or rectify BVN phone number mismatch?
If you have access to the phone number currently linked to your BVN, kindly provide your BVN and the phone number currently linked to your BVN via email: customer@getcarbon.co for further assistance. If you no longer have access to the phone number ...
How to get a Carbon loan
Download the Carbon app from your google play store OR the apple store, sign in or sign up to identify yourself and this will take you to our brief registration/application forms. Complete an application with valid information and click on "apply for ...