What is my Carbon account number?
Why is Carbon charging a ₦500 loan application fee?
What exactly does the loan application fee cover? It is not just “click and the money lands.” The moment you apply, we: Check for fraud (to confirm that you are who you say you are Review your credit history to see if the loan makes sense for you Use ...
Loan Application Fee
To ensure a fast, fair, and secure loan process tailored for sharp minds who move differently, a non-refundable application fee of N500 applies only to first-time borrowers. This fee covers part of the cost of important checks—such as fraud ...
Why Choose Carbon Loans
When it comes to financial solutions, Carbon Loans stands out as a top choice. Here’s why opting for a Carbon Loan can be a game-changer for you. Flexible and Accessible Whether you’re looking for a small amount to cover immediate needs or a larger ...
Reduced Loan Offer
Unfortunately, you are not currently eligible for a higher loan due to the unsatisfactory repayment record on your previous loan. We will kindly suggest you apply for the loan offered and make on-time repayment to increase your credit score.
Why is my approved loan not yet disbursed?
This could be because you are yet to set up a valid debit card for repayement. Please set up your card by following this link; https://app.getcarbon.co/ using a GOOGLE CHROME BROWSER.It is important to note; 1) The loan must be in an APPROVED state. ...
What is the loan interest rate?
The interest rate ranges from 4-30% per month, depending on the loan amount, your profile, and the information entered on the application. This is usually calculated especially for you based on your repayment history and risk profile.
How do i make a repayment?
Once your carbon account is funded, launch your app, select "loans", then click ‘make a repayment’. Select your carbon account as the means of repayment and your account is immediately updated, once payment is successful.
Why am i unable to login?
We apologize you are having trouble accessing your account. You can reach out to our support team with the exact challenge faced with this. However, we advice that you try the following first: Update your app to the latest version and configure two ...
Loan declined due to approval score
You do not meet our approval requirement to access a loan at this time. Please work on improving your credit score before reapplying for a loan by using your app consistently to perform other transactions (e.g. airtime recharge, bill payments, ...
Loan Declined due to late repayment history
Unfortunately, you are not currently eligible for a loan due to the unsatisfactory repayment record on your previous loan. We recommend you keep using your app consistently to perform other transactions (e.g. airtime recharge, bill payments, savings, ...
Non Receipt of Funds Transfer
We apologize for the experience. A review of your account shows the funds transfer was successful on our platform. However, if the beneficiary is yet to receive funds at this time, do provide the session ID to the beneficiary and have the beneficiary ...
I want to close/delete my account
Thinking of Leaving? Let's Talk First. We understand that circumstances change, and we're sad to hear you want to close your account. Your feedback is important to us. We would love to understand what led to this decision and how we can improve your ...
What is my Carbon account number?
Your Carbon account number is the unique number Carbon uses to identify you as its customer for transactions. Think of it as your identity number with us. To get your Account number, Log into the Carbon app, on your home page, your Carbon account ...