What is my Carbon account number?
Loan Application Fee
For every loan application, a charge of N500 is applied if you have not previously received a loan disbursement. Once you have a loan disbursed to you, there will be no charge for subsequent loan applications.
Reduced Loan Offer
Unfortunately, you are not currently eligible for a higher loan due to the unsatisfactory repayment record on your previous loan. We will kindly suggest you apply for the loan offered and make on-time repayment to increase your credit score.
Why is my approved loan not yet disbursed?
This could be because you are yet to set up a valid debit card for repayement. Please set up your card by following this link; https://app.getcarbon.co/ using a GOOGLE CHROME BROWSER.It is important to note; 1) The loan must be in an APPROVED state. ...
What is the loan interest rate?
The interest rate ranges from 4-30% per month, depending on the loan amount, your profile, and the information entered on the application. This is usually calculated especially for you based on your repayment history and risk profile.
How do i make a repayment?
Once your carbon account is funded, launch your app, select "loans", then click ‘make a repayment’. Select your carbon account as the means of repayment and your account is immediately updated, once payment is successful.
Why am i unable to login?
We apologize for the inconvience this has caused. Please ensure you are entering the correct login details in the app, also kindly provide us with a screenshot of the error response displayed when trying to log into your account.
Loan declined due to approval score
You do not meet our approval requirement to access a loan at this time. Please work on improving your credit score before reapplying for a loan by using your app consistently to perform other transactions (e.g. airtime recharge, bill payments, ...
Loan Declined due to late repayment history
Unfortunately, you are not currently eligible for a loan due to the unsatisfactory repayment record on your previous loan.We recommend you keep using your app consistently to perform other transactions (e.g. airtime recharge, bill payments, savings, ...
Non Receipt of Funds Transfer
We apologize for the experience. A review of your account shows the funds transfer was successful on our platform. However, if the beneficiary is yet to receive funds at this time, do provide the session ID to the beneficiary and have the beneficiary ...
I want to close my account
May we know why you want to deactivate your Carbon account? This is because by deactivating your Carbon account, you will miss out on our services like 3 cost-effective payments (electricity, airtime top-up, Bill payments), Loan facilities, and ...
What is my Carbon account number?
Your Carbon account number is the unique number Carbon uses to identify you as its customer for transactions. Think of it as your identity number with us. To get your Account number, Log into the Carbon app, on your home page, your Carbon account ...
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How much can I borrow on Carbon?
Carbon offers various loan amounts to its customers based on their account history and other factors, such as credit score, financial history, and repayment capacity. As a new customer, you may be eligible for one of the following loans: Loan 1: ...
USSD Code
Now you can access Carbon without the internet using the code: *1303# to fund your Carbon account, buy airtime or send money. For airtime to self - *1303*Amount# For airtime to others - *1303*Amount*Phone No# To transfer to Carbon Wallet - ...
How to get a Carbon loan
Download the Carbon app from your google play store OR the apple store, sign in or sign up to identify yourself and this will take you to our brief registration/application forms. Complete an application with valid information and click on "apply for ...
Available Loan Offer
a. Loan Offer is calculated based on the verified data from your information and current risk profile. b. The loan amount, duration and interest rate at any time depends on your profile and the information you provided in the application. . Note: ...
What is my Maximum Account Limit?
Your KYC level determines your account limit. Level 1: Single transfer limit -0 Daily transfer limit- 0 Wallet limit - 0 Level 2: Single transfer limit -N50,000 Daily transfer limit- N300,000 Wallet limit - N500,000 Level 3: Single transfer limit ...