Why you should set your transaction pin.
Every Carbon account is protected by a unique four-digit PIN that should only be known by the account holder. You can’t use your Carbon account without first setting your sign-in PIN. Your transactions on the app are also secured with this PIN.
Related Articles
Incorrect PIN
Description of problem This error indicates that you might have provided an incorrect PIN, which caused the transaction to fail. Solution(s) You can complete the transaction by entering your correct card PIN If you have any difficulty remembering ...
Why am I required to set up my debit card for repayment?
By default, your Carbon account will be debited on your due date. However, in a situation where your account is not funded, an attempt to debit your bank account is made. That is why you are required to set up your debit card before the loan will be ...
PIN tries exceeded
Description of problem This happens if you tried to complete a transaction with an incorrect PIN. Solution(s) Please retry the transaction and provide the correct PIN to successfully complete the transaction If you have any difficulty remembering ...
What can I do when my device has just been changed and my transaction amount has been limited?
When you attempt to login into your existing Carbon account on a new device, this means that your device is untrusted and need to be confirmed. You will receive an email notification that a new device has been set up on your profile with the device ...
Transaction alerts
We send you real-time updates on all transactions performed on your account in the form of app notifications and emails. This keeps you informed about what's happening with your money. Note: Please remember to enable notification access to receive ...