Why we ask for identity documents.

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• Why we ask for facial identity documents

  Anyone opening a Carbon account must take a live photo of their face during the account opening process so that we can verify they are the one opening the account. This also helps prevent identity fraud.

• How can I access SME Loans

  Carbon provides flexible finance for SMEs. The way to access it is to: Register at https://smefinance.getcarbon.co/ and start your journey to accessible finance. Completely fill the required information and upload requested documents for eg: Valid ...

• My NIN verification failed because the name on my account is incorrect. How do I resolve this?

  If your NIN details are correct but the name on your account does not match, you will need to update your account name before NIN verification can be successful. How to update your account name Go to your nearest commercial bank and specifically ...

• My NIN verification failed, the date of birth (DOB) on my account is wrong. How do I resolve this?

  If your NIN details are correct but the date of birth on your account does not match with your NIN, you will need to update your account date of birth before NIN verification can be successful. How to change your account date of birth Go to your ...

• Can I set-up more than 1 debit card on Carbon?

  At the moment, you can only add a maximum of 5 debit cards within a 30 day period. PLEASE NOTE: Carbon will never ask you for your Carbon Pin, Carbon verification code, Debit card & PIN, via any social media channel.