Why we ask for facial identity documents
Anyone opening a Carbon account must take a live photo of their face during the account opening process so that we can verify they are the one opening the account. This also helps prevent identity fraud.
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Why we ask for identity documents.
We ask everyone who opens a Carbon account to give us their BVN (Bank Verification Number) and a valid ID issued by the government (NIN). This assists us in preventing identity fraud by ensuring that everyone using Carbon, including you, is who they ...
How to reset my Carbon pin?
To ensure the highest level of security for your data and funds, all users are required to configure two distinct security codes: a 6-digit Login PIN and a 4-digit Transaction PIN. Please update your app to the latest version to ensure the most ...
Why does Carbon require my BVN (Bank Verification Number)?
We request your BVN to verify your identity and ensure your account information matches the records linked to your BVN, in line with CBN regulations.
The name I registered with on Carbon is different from the name on my BVN, what do I do?
To fully access all of your account's features, it is crucial that the name on your account, BVN, and NIN are identical. If you need to change the name on your account, please send the following documents to support@getcarbon.co: Your account number ...
Unable to update my BVN inapp, BVN registered to another user.
This indicates you may have previously registered on our platform. To maintain a single, secure account: 1. Access Your Existing Account: Kindly tap on forgot pin on the app to reset your PIN using the phone number you previously registered and date ...