Why we ask for facial identity documents
Anyone opening a Carbon account must take a live photo of their face during the account opening process so that we can verify they are the one opening the account. This also helps prevent identity fraud.
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Why we ask for identity documents.
We ask everyone who opens a Carbon account to give us their BVN (Bank Verification Number) and a valid ID issued by the government (NIN). This assists us in preventing identity fraud by ensuring that everyone using Carbon, including you, is who they ...
My NIN verification failed because the name on my account is incorrect. How do I resolve this?
If your NIN details are correct but the name on your account does not match, you will need to update your account name before NIN verification can be successful. How to update your account name Go to your nearest commercial bank and specifically ...
My NIN verification failed, the date of birth (DOB) on my account is wrong. How do I resolve this?
If your NIN details are correct but the date of birth on your account does not match with your NIN, you will need to update your account date of birth before NIN verification can be successful. How to change your account date of birth Go to your ...
How can I access SME Loans
Carbon provides flexible finance for SMEs. The way to access it is to: Register at https://smefinance.getcarbon.co/ and start your journey to accessible finance. Completely fill the required information and upload requested documents for eg: Valid ...
How can I increase my transfer limit?
? How to Increase Your Account Limits on Carbon Your transaction and account limits on Carbon are tied to your KYC (Know Your Customer) level. The higher your KYC level, the more you can send, receive, and keep in your account. KYC Level 1: Basic ...