Enhancing Account Security: Why Carbon Requires Facial Identity Verification

Why we ask for facial identity documents

Anyone opening a Carbon account must take a photo of their face during the account opening process so that we can verify they are the one opening the account. This also helps prevent identity fraud.


    • Related Articles

    • Why we ask for identity documents.

      We ask everyone who opens a Carbon account to give us their BVN (Bank Verification Number) and a valid ID issued by the government (valid driver’s license, permanent voter’s card, valid international passport or NIN slip). This assists us in ...

    • How can I access SME Loans

      Carbon provides flexible finance for SMEs. The way to access it is to: Register at https://smefinance.getcarbon.co/ and start your journey to accessible finance. Completely fill the required information and upload requested documents for eg: Valid ...

    • Can I set-up more than 1 debit card on Carbon?

      At the moment, you can only add a maximum of 5 debit cards within a 30 day period. PLEASE NOTE: Carbon will never ask you for your Carbon Pin, Carbon verification code, Debit card & PIN, via any social media channel.

    • Why do you need my card details?

      We ask for card details in order to debit your loan repayments on your due date. Carbon understands that this is very sensitive information, so we have secured our platform to protect all your data.

    • Personal Information Security? (Are my details safe with you?)

      We encrypt all of your personal data, including your identity and private account information, at the highest level possible. We never sell your information, we never share your information with unauthorized parties. We never use your BVN to access ...