I have been debited, why am I getting messages in-app to make my payment?
It takes some hours for your payment to be updated in our system. But if you made the payment more than 24 hours ago and you are sure that you do not have any missing payment from the previous months, speak to a support agent for rectification.
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Bill Payment Issues
If debited for a failed bill payment (Cable, Utility and so on) via your bank account (from the card registered on your profile) contact the card services unit of your bank 24 hours after, if no reversal was automatically done fill a dispense error ...
Why was I debited multiple times for my circle payment?
If you are sure that you do not have any Carbon Circles missing payment from the previous months (as an existing customer), your refund will be processed automatically between 24 - 48hrs. If you do not get your refund, kindly speak to a CS ...
How do I make a loan repayment?
We have made repaying your loan at Carbon as easy as possible. On your due date, your payment will conveniently be deducted from your Carbon Account or the account linked to the debit/ATM card provided during your loan application. To make a payment: ...
How can I make a payment for my loan?
Loan repayment can be made by funding your Carbon account through mobile bank transfer, USSD code, POS. or make use of this Payment link
How do i make a repayment?
Once your carbon account is funded, launch your app, select "loans", then click ‘make a repayment’. Select your carbon account as the means of repayment and your account is immediately updated, once payment is successful.