Why request or reject my ID card?
Why request for my ID card?
This is to enable us to further verify the information you provided us with during registration.
Why reject my ID card?
Your ID card can be rejected if:
An ID card with name, date of birth, and ID number mismatch is provided.
The ID card is expired.
An Invalid ID card such as old national ID and temporary voters card is provided.
The ID card is verified by the web host providers, not Carbon. If they are unable to validate the details provided, Carbon is unable to verify the information provided
If the new cards have not been updated by the web host providers, it means the cards cannot be authenticated.
Acceptable ID cards.
We only
accept valid government-approved identification cards and this includes:
Permanent drivers license
Permanent voters card (PVC)
National ID card, plastic, and slip (NIMC)
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Why has my card request declined?
Your card request may be declined because of one of the following reasons: Insufficient funds in your Carbon account. Card not enabled for web transactions. Inputting incorrect information. The delivery address is not in one of our eligible states.
How can I request a Carbon debit Card?
To request a Carbon debit card: Click on Cards at app home page. Tap on physical. Select your state of residence. Note: Debit cards are available if you are resident in Abuja, Delta, Edo, Kaduna, Kwara, Lagos, Ogun, Ondo, Osun, Oyo and Rivers state. ...
Expired card
Description of problem This indicates that the debit card you’re attempting to use has expired. Solution(s) Please request a new debit card from your bank You may also try using another bank’s card instead (if you have one) to complete the ...
Where will my Carbon card be delivered to?
The card will be delivered to the delivery address provided by you, at card request.
How can I request a change of name?
Provide your newspaper publication, a printout of your BVN data page, court affidavit/marriage certificate and any of the following government approved ID card, showing your updated information via mail customer@getcarbon.co Permanent voter's card, ...