Understanding NIN Requests and Rejections at Carbon: What You Need to Know

Why is my NIN verification unsuccessful?


Why request for my NIN?

This helps us verify the details you provided during registration, in line with CBN regulatory requirements.

Why is my NIN verification unsuccessful?

Your NIN verification/linking may fail if the details (name or date of birth) on your NIN does not match the details on your account. Please ensure the information on your BVN and NIN are aligned by contacting your commercial bank or NIMC to update your details accordingly. Once updated, provide your NIN via support ticket or livechat for assistance.

If the details on your NIN and BVN match, please provide your NIN via support ticket or livechat for further assistance.







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