Understanding NIN Requests and Rejections at Carbon: What You Need to Know

Why is my NIN verification unsuccessful?

Your National Identification Number (NIN) verification may fail for a few reasons:


1. Mismatched details

If the name or date of birth on your NIN record does not match the details on your account, the verification will not be successful. If the name on your NIN is incorrect, click on this li

2. Verification portal issues
At times, the NIN verification portal may be temporarily unavailable or unable to confirm your details. This can also cause the process to fail. Kindly give it time then retry or send your account number and screenshot of your NIN to support@getcarbon.co if challenge persists.

If the error is due to mismatched details, kindly double-check that your account details (especially your name and date of birth) match what is on your NIN record. You may confirm the details on your NIN via this app 


If name on your NIN is incorrect, click on this link 

If name on your Account is incorrect, click on this link 

If date of birth on your Account is incorrect, click on this link 

If date of birth on your NIN is incorrect, click on this link