Why request or reject my ID card?
Why request for my ID card?
This is to enable us to further verify the information you provided us with during registration.
Why reject my ID card?
Your ID card can be rejected if:
An ID card with name, date of birth, and ID number mismatch is provided.
The ID card is expired.
An Invalid ID card such as old national ID and temporary voters card is provided.
The ID card is verified by the web host providers, not Carbon. If they are unable to validate the details provided, Carbon is unable to verify the information provided
If the new cards have not been updated by the web host providers, it means the cards cannot be authenticated.
Acceptable ID cards.
We only
accept valid government-approved identification cards and this includes:
Permanent drivers license
Permanent voters card (PVC)
National ID card, plastic, and slip (NIMC)
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Why has my card request declined?
Your card request may be declined because of one of the following reasons: Insufficient funds in your Carbon account. Card not enabled for web transactions. Inputting incorrect information. The delivery address is not in one of our eligible states.How can I deactivate my card and request for a new Carbon card?
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Provide your newspaper publication, a printout of your BVN data page, court affidavit/marriage certificate and any of the following government approved ID card, showing your updated information by raising a support request in app . Permanent voter's ...Expired card
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