Why does Carbon require my BVN (Bank Verification Number)?
We request your BVN to verify your identity and ensure your account information matches the records linked to your BVN, in line with CBN regulations.
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I don’t know my BVN. How do I check my BVN?
To retrieve your Bank Verification Number (BVN), follow these steps: Dial *565*0# on the phone number linked to your BVN. Enter your date of birth when prompted View your BVN on your phone screen. Note: A service fee of ₦20 will be charged by your ...
My BVN is saying belong/registered to another person/user
This indicates that you have previously registered a Carbon account from our app or on the web application. Please be informed that we do not encourage duplicate accounts on our platform and the detail on your BVN must match your Carbon profile. To ...
Carbon Circles
What is Carbon Circles? Carbon Circles is a digitized monthly contribution otherwise known as Esusu or Ajo. It allows you save funds monthly and you are matched with different people who also have the same financial goal as you. On the 7th day of ...
Unable to update my BVN inapp, BVN registered to another user.
This indicates you may have previously registered on our platform. To maintain a single, secure account: 1. Access Your Existing Account: Kindly tap on forgot pin on the app to reset your PIN using the phone number you previously registered and date ...
What is my Carbon account number?
Your Carbon account number is the unique number Carbon uses to identify you as its customer for transactions. Think of it as your identity number with us. To get your Account number, Log into the Carbon app, on your home page, your Carbon account ...