Why has my card setup declined?
Card set up can be declined for several reasons including
- Insufficient funds
- Card not enabled for web transactions
- Inputting incorrect information, and or
- Using a card already registered to another Carbon customer.
PLEASE NOTE: Carbon will never ask you for your Carbon Pin, Carbon verification code, Debit card & PIN, via any social media channel.
Description of problem This error indicates that the transaction was declined by the bank. Solution(s) Please retry the transaction at a later time or escalate the issue to your bank if the error persists. You may also try using another bank’s card ...
How can I add a new debit card?
With No Approved Loan Login to the Carbon application. Select "Account" on the home page Select Cards and banks Click on the plus sign(+) at the bottom right corner of the page or click “Add a new debit/ATM card OTP is generated by your bank, ...
Pickup card (lost card)
Description of problem This error response indicates that the debit card being used has been reported as lost and a new card has been printed but the customer is yet to pick it up. Solution(s) Kindly visit your bank and pickup your new card. You may ...
Description of problem This indicates that the debit card you’re attempting to use has expired. Solution(s) Please request a new debit card from your bank You may also try using another bank’s card instead (if you have one) to complete the ...
Description of problem This error response means that transactions from the debit card have been restricted. Solution(s) Please reach out to your bank to find out what the problem is. You may also try using another bank’s card instead (if you have ...