Why is my Bank Verification Number (BVN) required?
We request your BVN as this is used to verify that the individual applying for a Carbon loan is the same as the owner of the provided bank account. This is to ensure that your details cannot be used to apply for a loan without your authorization in the event a 3rd party has access to your account details.
Please note: Your BVN does not provide access to your account. If in doubt, we encourage you to confirm this from your bank before you proceed.
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I don’t know my BVN. What should I do?
Just dial *565*0#. Please note: This will only work if you are making the request from the same phone number currently linked to your bank account.
Unable to sign in, BVN registered to another user.
This indicates that you have previously registered a Carbon account from our app or on the web application. Kindly sign in (not register) in the app and ensure that all the details provided now are the same as the information provided previously. ...
The phone number I registered with on Carbon is not linked to my BVN, how can I correct this?
Please confirm that you currently have access to the phone number linked to your BVN: If yes, provide your BVN digits and the phone number currently linked to your BVN for verification. The number will be updated on your Carbon account after ...
How can I correct my Bank Verification Number?
We do not change or edit BVN that has more than two digits error on Carbon. Provide the printout of your BVN data page, showing (name, passport photo, date of birth, updated phone number, enrollment institution, enrollment branch and, NIN) via the ...
I did not receive the verification code to verify my phone number, what do I do?
Please confirm that the phone number registered on your account is available and reachable. If not, kindly revert. If yes, also please confirm the following: Has your mobile line ever been ported from one mobile network to another? If so, kindly ...