Why has my card request declined?
Your card request may be declined because of one of the following reasons:
- Insufficient funds in your Carbon account.
- Card not enabled for web transactions.
- Inputting incorrect information.
- The delivery address is not in one of our eligible states.
Related Articles
Declined
Description of problem This error indicates that the transaction was declined by the bank. Solution(s) Please retry the transaction at a later time or escalate the issue to your bank if the error persists. You may also try using another bank’s card ...
How can I deactivate my card and request for a new Carbon card?
To deactivate your Carbon physical card, simply use the Cancel card option on the app. On the home page, select cards at the bottom of the page On the physical card view, just below the picture of your card, click on settings Select cancel card then ...
Why request or reject my ID card?
Why request for my ID card? This is to enable us to further verify the information you provided us with during registration. Why reject my ID card? Your ID card can be rejected if: An ID card with name, date of birth, and ID number mismatch is ...
How can I request a Carbon debit Card?
To request a Carbon debit card: Click on Cards at app home page. Tap on physical. Select your state of residence. Note: Debit cards are available if you are resident in Abuja, Delta, Edo, Kaduna, Kwara, Lagos, Ogun, Ondo, Osun, Oyo and Rivers state. ...
Expired card
Description of problem This indicates that the debit card you’re attempting to use has expired. Solution(s) Please request a new debit card from your bank You may also try using another bank’s card instead (if you have one) to complete the ...