Why do you need my card details?
We ask for card details in order to debit your loan repayments on your due date. Carbon understands that this is very sensitive information, so we have secured our platform to protect all your data.
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No Card Record
Description of problem The card number or expiry date you entered might be incorrect. The submitted card details are not on file with your bank. Solution(s) Please recheck the card details you entered and retry the transaction with correct ...
How can I deactivate my card and request for a new Carbon card?
To deactivate your Carbon physical card, simply use the Cancel card option on the app. On the home page, select cards at the bottom of the page On the physical card view, just below the picture of your card, click on settings Select cancel card then ...
Why request or reject my ID card?
Why request for my ID card? This is to enable us to further verify the information you provided us with during registration. Why reject my ID card? Your ID card can be rejected if: An ID card with name, date of birth, and ID number mismatch is ...
Why has my card request declined?
Your card request may be declined because of one of the following reasons: Insufficient funds in your Carbon account. Card not enabled for web transactions. Inputting incorrect information. The delivery address is not in one of our eligible states.
Pickup card (lost card)
Description of problem This error response indicates that the debit card being used has been reported as lost and a new card has been printed but the customer is yet to pick it up. Solution(s) Kindly visit your bank and pickup your new card. You may ...