Why do you need my card details?

Why do you need my card details?

We ask for card details in order to debit your loan repayments on your due date. Carbon understands that this is very sensitive information, so we have secured our platform to protect all your data.
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    • No Card Record

      Description of problem The card number or expiry date you entered might be incorrect. The submitted card details are not on file with your bank. Solution(s)  Please recheck the card details you entered and retry the transaction with correct ...
    • Why request or reject my ID card?

      Why request for my ID card? This is to enable us to further verify the information you provided us with during registration. ​ Why reject my ID card? Your ID card can be rejected if: An ID card with name, date of birth, and ID number mismatch is ...
    • Pickup card (lost card)

      Description of problem This error response indicates that the debit card being used has been reported as lost and a new card has been printed but the customer is yet to pick it up. Solution(s) Kindly visit your bank and pickup your new card. You may ...
    • The card holder was not authorized. This is used in 3-D Secure Authentication.

      Description of problem This means that your card is not yet registered for 3D-Secure authentication which is required before an online card transaction can be completed. This would need to be activated by your bank. Solution Please contact your bank ...
    • Expired card

      Description of problem  This indicates that the debit card you’re attempting to use has expired. Solution(s) Please request a new debit card from your bank You may also try using another bank’s card instead (if you have one) to complete the ...