Why am i unable to login?

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• Unable to sign in, BVN registered to another user.

  This indicates that you have previously registered a Carbon account from our app or on the web application. Kindly sign in (not register) in the app and ensure that all the details provided now are the same as the information provided previously. ...

• I am unable to take a selfie to upgrade my KYC to level 2.

  Please retry selfie from the profile page and revert if in need of further assistance. To update on the profile page, kindly follow the steps to upload a selfie photo; Click on ‘accounts’ at the footer of the home page. On the page displayed, click ...

• Why am I unable to link my card to my Carbon account?

  Linking your bank card to your Carbon account might fail because of one of the following reasons: Wrong debit card type - Please set up a visa or master card, these are the acceptable cards. Card not enabled for web transactions - Please contact your ...

• How to find your Account number

  Your account number required to fund your wallet via mobile banking app transfer. To view your account number on the Carbon app, click on the fund account, and Follow these steps to find your wallet ID number; (Android) Login >> Fund Account >> Copy ...

• Why request or reject my ID card?

  Why request for my ID card? This is to enable us to further verify the information you provided us with during registration. Why reject my ID card? Your ID card can be rejected if: An ID card with name, date of birth, and ID number mismatch is ...