Why am I unable to link my card to my Carbon account?
Linking your bank card to your Carbon account might fail because of one of the following reasons:
- Wrong debit card type - Please set up a visa or master card, these are the acceptable cards.
Card not enabled for web transactions - Please contact your card issuer to enroll your card for online transactions.
- Insufficient funds - Ensure the account linked to the debit card is funded with at least N100.00 above the card issuing bank’s minimum balance.
- Inputting incorrect information - Ensure the appropriate card number, pin and OTP are provided.
- Linking a card that is registered to another Carbon customer - Ensure card is not linked to another Carbon account.
- For setup issue relating to loan disbursement, also ensure debit card is valid for at least 60 days after the scheduled last repayment date of the approved loan.
NOTE: Carbon will never ask you for your Carbon Pin, Carbon verification code, debit card PIN, OTP via ticket and any social media channel.
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