Why am I unable to link my card to my Carbon account?
Linking your bank card to your Carbon account might fail because of one of the following reasons:
- Wrong debit card type - Please set up a visa or master card, these are the acceptable cards.
Card not enabled for web transactions - Please contact your card issuer to enroll your card for online transactions.
- Insufficient funds - Ensure the account linked to the debit card is funded with at least N100.00 above the card issuing bank’s minimum balance.
- Inputting incorrect information - Ensure the appropriate card number, pin and OTP are provided.
- Linking a card that is registered to another Carbon customer - Ensure card is not linked to another Carbon account.
- For setup issue relating to loan disbursement, also ensure debit card is valid for at least 60 days after the scheduled last repayment date of the approved loan.
NOTE: Carbon will never ask you for your Carbon Pin, Carbon verification code, debit card PIN, OTP via ticket and any social media channel.
Related Articles
What is my Carbon account number?
Your Carbon account number is the unique number Carbon uses to identify you as its customer for transactions. Think of it as your identity number with us. To get your Account number, Log into the Carbon app, on your home page, your Carbon account ...
Carbon Express
Carbon Express is a keyboard-based solution that allows you to enjoy instant financial services like fund transfers, airtime, and bills payments within any conversation on your mobile device without having to leave your chat or launch another app. It ...
How can I split my payments with Carbon Zero?
Splitting payments with Carbon Zero is easy! 1) Open the Carbon app 2) Click on "Carbon Zero," and you'll be directed to the Zero homepage 3) Click "New Purchase," fill in the purchase details, choose your repayment plan, and complete the ...
Carbon Circles
What is Carbon Circles? Carbon Circles is a digitized monthly contribution otherwise known as Esusu or Ajo. It allows you save funds monthly and you are matched with different people who also have the same financial goal as you. On the 7th day of ...
When will I be drawn on Carbon Circle?
Every month on the 7th of the month it's Draw Day at Carbon HQ. One member of each Circle is selected at random from those who are eligible to be awarded the Draw Total. There is no guarantee of when you will be drawn during the duration of the ...