Troubleshooting: Why Am I Not Receiving My Verification Code?

​Why am I not receiving verification code?

A verification code is a six-digit PIN code used to verify your mobile number. This code is received during registration and can only be used once.


Why am I not receiving verification code?
  1. Ported line: If your mobile line has ever been ported from one mobile network to another, provide the phone number, the network the line was ported from, and to via email: customer@getcarbon.co You can also send STOP to 2442.
  2. Activated DND (Do not Disturb): If your line is activated for DND by your mobile network, contact your network provided to deactivate your line from DND so you can receive SMS

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