Troubleshooting: Why Am I Not Receiving My Verification Code?

​Why am I not receiving verification code?

A verification code is a six-digit PIN code used to verify your mobile number. This code is received during registration and can only be used once.


Why am I not receiving verification code?

This could be as a result of any of the following;
  1. Ported line: If your mobile line has ever been ported from one mobile network to another. If so, provide the phone number, and the network the line was ported from, and to via email: support@getcarbon.co.
  2. Activated DND (Do not Disturb): If your line is activated for DND by your mobile network, contact your network provided to deactivate your line from DND so you can receive SMS. You can also send STOP to 2442.

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