Where can I find a list of your merchants on the app?
Carbon Zero allows you to shop and pay at any local merchant of your choice. Currently, we do not list specific merchants on the app. You have the flexibility to make payments directly to the merchant account of your choice, whether it's an online or offline store.
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How to find your Account number
Your account number required to fund your wallet via mobile banking app transfer. To view your account number on the Carbon app, click on the fund account, and Follow these steps to find your wallet ID number; (Android) Login >> Fund Account >> Copy ...
Overview of the Carbon App
We are a bank and our superpower is giving you access to credit. Access Instant loans, Digital Ajo, Savings, and more. with Carbon. Let's explore the key features of the Carbon app by watching the video below:
Why is the app telling me to wait for specified days before reapplying for a loan?
If the app tells you to wait for a specified number of days before reapplying for a loan it means one or all of the following: You've applied for more than eight (8) loans within the last thirty days, or you've accessed three (3) loans within that ...
Is it possible to delete a beneficiary that has been saved?
Yes, you can remove a saved beneficiary. Here are the steps to delete a beneficiary: Login into the app: Use your credentials to log in. Click on the "Send money" button: This will take you to the section where you can manage your transactions. ...
I have been debited, why am I getting messages in-app to make my payment?
It takes some hours for your payment to be updated in our system. But if you made the payment more than 24 hours ago and you are sure that you do not have any missing payment from the previous months, speak to a support agent for rectification.