Where can I find a list of your merchants on the app?
Carbon Zero allows you to shop and pay at any local merchant of your choice. Currently, we do not list specific merchants on the app. You have the flexibility to make payments directly to the merchant account of your choice, whether it's an online or offline store.
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How to find your Account number
Your account number required to fund your wallet via mobile banking app transfer. To view your account number on the Carbon app, click on the fund account, and Follow these steps to find your wallet ID number; (Android) Login >> Fund Account >> Copy ...
Overview of the Carbon App
We are a bank and our superpower is giving you access to credit. Access Instant loans, Digital Ajo, Savings, and more. with Carbon. Let's explore the key features of the Carbon app by watching the video below:
Why is the app telling me to wait for specified days before reapplying for a loan?
If the app tells you to wait for a specified number of days before reapplying for a loan it means one or all of the following: You've applied for more than eight (8) loans within the last thirty days, or you've accessed three (3) loans within that ...
Is it possible to delete a beneficiary that has been saved?
Yes, you can remove a saved beneficiary. Here are the steps to delete a beneficiary: Login into the app: Use your credentials to log in. Click on the "Send money" button: This will take you to the section where you can manage your transactions. ...
How do I get my OTP to complete the set-up of my Debit Card on the app?
What is OTP? One time password is a 4 to 6 digit code generated and sent by your bank (financial institution) to authorize transactions you initiate using your debit card. How do I use the OTP? Ensure you do not leave the card setup page to check ...