What is OTP ?

What is OTP ?

OTP generally means One-Time Password or PIN. One Time Password (OTP) is usually a 4-6 digit unique password sent from your bank to your mobile number/email linked to your bank account, to authenticate online transactions initiated by the card holder.


Please note as part of the added security features, you are required to input further details about your debit card (i.e. OTP) to forestall another user attempting to set up an invalid card.





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