What is OTP ?

What is OTP ?

OTP generally means One Time Password or PIN. One Time Password (OTP) is usually a 4-6 digit unique password sent from your bank to your mobile number/email linked to your bank account, to authenticate online transactions initiated by the card holder.


Please note as part of the added security features, you are required to input further details about your debit card (i.e. OTP) to forestall another user attempting to set up an invalid card.





    • Related Articles

    • How do I get my OTP?

      What is OTP? One time password is a 4 to 6 digit code generated and sent by your bank (financial institution) to authorize transactions you initiate using your debit card. How do I use the OTP? Ensure you do not leave the card setup page to check ...

    • Enter the OTP code sent to your phone to complete the transaction

      Description of problem This error indicates that you abandoned the transaction at the point of authentication. Solution(s) Please retry the transaction and provide the OTP sent to your token device to complete the transaction If you don’t currently ...

    • Kindly enter the OTP sent to {mobile number} and/or {email}

      Description of problem This error indicates that you abandoned the transaction at the point of authentication. Solution(s) Please retry the transaction and provide the OTP sent to your token device to complete the transaction If you don’t currently ...

    • Please enter otp sent to your phone

      Description of problem It appears that you might have abandoned the transaction at the point of authentication Solution(s) Please retry the transaction and provide the correct token If you don’t currently have access to the device where the token was ...

    • What can I do when my device has just been changed and my transaction amount has been limited?

      When you attempt to login into your existing Carbon account on a new device, this means that your device is untrusted and need to be confirmed. You will receive an email notification that a new device has been set up on your profile with the device ...