What is my Maximum Account Limit?

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• Exceeds Withdrawal Limit

  Description of problem This is an error from your bank indicating one of the following:  That the transaction will bring your account balance below the limit set by the bank, or  You have exceeded your daily transaction limit for that account ...

• How can I increase my transfer limit?

  To increase the transfer limit on Carbon, we will require you to upgrade to the different KYC levels. Your KYC level determines your account limit. Level 1: Single transfer limit -0 Daily transfer limit- 0 Wallet limit - 0 Level 2: Single transfer ...

• How to find your Account number

  Your account number required to fund your wallet via mobile banking app transfer. To view your account number on the Carbon app, click on the fund account, and Follow these steps to find your wallet ID number; (Android) Login >> Fund Account >> Copy ...

• How do I fund my account?

  You can fund your Carbon account with the steps below: Click ‘Add money’ to retrieve your Carbon account number Log in to your mobile banking app, select transfer to other banks Enter the amount you want to fund your Carbon account with. Input your ...

• What is my Carbon account number?

  Your Carbon account number is the unique number Carbon uses to identify you as its customer for transactions. Think of it as your identity number with us. To get your Account number, Log into the Carbon app, on your home page, your Carbon account ...