How can I send my bank statement since I am having issues sending it via the link received via SMS?
Please send a copy of your bank statement for the last 3 months to firstname.lastname@example.org within 24 hours of loan application using your client ID as the subject of the mail
Why request or reject my ID card?
Why request for my ID card? This is to enable us to further verify the information you provided us with during registration. Why reject my ID card? Your ID card can be rejected if: An ID card with name, date of birth, and ID number mismatch is ...
How to find your Account [wallet] ID number
Your wallet ID is your unique account number required to fund your wallet via mobile banking app transfer. To view your wallet ID on the Carbon app, click on the fund wallet, and Follow these steps to find your wallet ID number; (Android) Login >> ...
How can I make an early repayment?
If you want to make a payment prior to your due date, please use the PAY NOW button on the 'Check Loan Status' page on the app. OR Direct Transfer Account Name: Paylater Bank: Guaranty Trust Bank (GTB) Account Number: 0217599035 Please include ...
How do I repay my loan?
We have made repaying your loan on Carbon as easy as possible. On your due date(s), your payment will conveniently be deducted from the account linked to the debit/ATM card provided during your loan application. Channels Of Payment In-app using ...