Now you can access Carbon without the internet using the code: *1303# to fund your Carbon account, buy airtime or send money.

For airtime to self - *1303*Amount# 

For airtime to others - *1303*Amount*Phone No# 

To transfer to Carbon Wallet - *1303*3*Amount*Phone No# 

To transfer to Bank Account - *1303*4*Amount*Acct No#

    • Related Articles

    • ​Why am I not receiving verification code?

      A verification code is a six-digit PIN code used to verify your mobile number. This code is received during registration and can only be used once. Why am I not receiving verification code? Ported line: If your mobile line has ever been ported from ...
    • How to sign up with a referral link or code?

      Click on the referral link. This will redirect you to either the Playstore or the App Store. Download the app, and sign up using your correct details. If you do not have a referral link or code, you can also sign up by downloading the Carbon app from ...
    • Enter the OTP code sent to your phone to complete the transaction

      Description of problem This error indicates that you abandoned the transaction at the point of authentication. Solution(s) Please retry the transaction and provide the OTP sent to your token device to complete the transaction If you don’t currently ...
    • I did not receive the verification code to verify my phone number, what do I do?

      Please confirm that the phone number registered on your account is available and reachable. If not, kindly revert. If yes, also please confirm the following: Has your mobile line ever been ported from one mobile network to another? If so, kindly ...
    • Loan Rescheduling

      Can I reschedule my loan repayment? What happens if I pay late? We understand that financial circumstances can change suddenly, Carbon wants to support you through difficult times. However, it is important to note that we do not reschedule repayment ...