USSD Code

USSD Code

Now you can access Carbon without the internet using the code: *1303# to fund your Carbon account, buy airtime or send money.

For airtime to self - *1303*Amount# 

For airtime to others - *1303*Amount*Phone No# 

To transfer to Carbon Wallet - *1303*3*Amount*Phone No# 

To transfer to Bank Account - *1303*4*Amount*Acct No#





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