Transaction not permitted to cardholder
Description of problem This error indicates that your card’s transactions are being restricted by your bank.
Solution(s)
- Please engage your bank to understand why your account is restricted.
- You may also try using another bank’s card instead (if you have one) to complete the transaction.
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Transaction alerts
We send you real-time updates on all transactions performed on your account in the form of app notifications and emails. This keeps you informed about what's happening with your money. Note: Please remember to enable notification access to receive ...
What can I do when my device has just been changed and my transaction amount has been limited?
When you attempt to login into your existing Carbon account on a new device, this means that your device is untrusted and need to be confirmed. You will receive an email notification that a new device has been set up on your profile with the device ...
Why you should set your transaction pin.
Every Carbon account is protected by a unique four-digit PIN that should only be known by the account holder. You can’t use your Carbon account without first setting your sign-in PIN. Your transactions on the app are also secured with this PIN.
Transaction Error
Description of problem This indicates an error returned by the bank or processor when the transaction cannot be successfully completed at that particular time. Solution(s) Please wait for a while and then retry the transaction. If the error persists, ...
Invalid Transaction
Description of problem This error is from the card issuer and it is most common with Verve cards Solution(s) Please retry the transaction at a later time or escalate the issue to your bank if the error persists. You may also try using another bank’s ...