Related Articles
What can I do when my device has just been changed and my transaction amount has been limited?
When you attempt to login into your existing Carbon account on a new device, this means that your device is untrusted and need to be confirmed. You will receive an email notification that a new device has been set up on your profile with the device ...
Why you should set your transaction pin.
Every Carbon account is protected by a unique four-digit PIN that should only be known by the account holder. You can’t use your Carbon account without first setting your sign-in PIN. Your transactions on the app are also secured with this PIN.
Transaction Error
Description of problem This indicates an error returned by the bank or processor when the transaction cannot be successfully completed at that particular time. Solution(s) Please wait for a while and then retry the transaction. If the error persists, ...
Invalid Transaction
Description of problem This error is from the card issuer and it is most common with Verve cards Solution(s) Please retry the transaction at a later time or escalate the issue to your bank if the error persists. You may also try using another bank’s ...
Incorrect PIN
Description of problem This error indicates that you might have provided an incorrect PIN, which caused the transaction to fail. Solution(s) You can complete the transaction by entering your correct card PIN If you have any difficulty remembering ...