Related Articles
Transfer Shows Successful But Not Received.
For successful funds transfer, kindly contact the receiving bank with the generated session ID if the value is yet to be received. The session ID is also available on the transaction receipt on the app. However, if this has been done and value is ...
How can I send you my BVN?
For security, please provide sensitive information like your BVN via our email address: support@getcarbon.co or via in-app support: Tap the headset icon at the top right corner of the app and select "Contact Customer Support." Please do not include ...
Airtime purchase (wrong number, incomplete number or incorrect number)
Failed airtime top-ups or transactions in progress are usually resolved within 24 hours. If you were debited but haven’t received value or a refund after 24 hours, please raise a support ticket in-app for prompt assistance. For erroneous airtime top ...
How can I enable my debit card for online transactions?
Contact the card services unit of your bank to have your debit (ATM) card enabled for online transactions. Please contact your bank for detailed instructions. PLEASE NOTE: Carbon will never ask you for your Carbon Pin, Carbon verification code, Debit ...
How do I get my OTP to complete the set-up of my Debit Card on the app?
What is OTP? One time password is a 4 to 6 digit code generated and sent by your bank (financial institution) to authorize transactions you initiate using your debit card. How do I use the OTP? Ensure you do not leave the card setup page to check ...