Related Articles
How can I send you my BVN?
For security, please provide sensitive information like your BVN via our email address: support@getcarbon.co or via in-app support: Tap the headset icon at the top right corner of the app and select "Contact Customer Support." Please do not include ...
How can I enable my debit card for online transactions?
Contact the card services unit of your bank to have your debit (ATM) card enabled for online transactions. Please contact your bank for detailed instructions. PLEASE NOTE: Carbon will never ask you for your Carbon Pin, Carbon verification code, Debit ...
Airtime purchase (wrong number, incomplete number or incorrect number)
Failed airtime top-ups or transactions in progress are usually resolved within 24 hours. If you were debited but haven’t received value or a refund after 24 hours, please raise a support ticket in-app for prompt assistance. For erroneous airtime top ...
Bill Payment Issues
If debited for a failed bill payment (Cable, Utility and so on) via your bank account (from the card registered on your profile) contact the card services unit of your bank 24 hours after, if no reversal was automatically done fill a dispense error ...
System Error
Description of problem The card processing system is experiencing downtime as at when the transaction is being attempted. Solution Please retry the transaction at a later time or contact our support team if the error persists