Transaction Issue? Contact Acquirer for Assistance

Contact Acquirer

Description of problem
This error indicates that there is an issue from the card acquirer that is preventing the transaction from being completed.

Solution(s)
  • Please retry the transaction at a later time or lodge a complaint with your bank if the error persists.

  • You may also try using another bank’s card instead (if you have one) to complete the transaction.


    • Related Articles

    • How can I enable my debit card for online transactions?

      Contact the card services unit of your bank to have your debit (ATM) card enabled for online transactions. Please contact your bank for detailed instructions. PLEASE NOTE: Carbon will never ask you for your Carbon Pin, Carbon verification code, Debit ...
    • Bill Payment Issues

      If debited for a failed bill payment (Cable, Utility and so on) via your bank account (from the card registered on your profile) contact the card services unit of your bank 24 hours after, if no reversal was automatically done fill a dispense error ...
    • How to save airtime beneficiary on Carbon?

      To save airtime beneficiary on Carbon kindly follow these steps: Click on “Buy Airtime” Input the beneficiary phone number and the amount.\ Enable the “save as contact” button and enter a customized beneficiary name and click on “Proceed”.
    • System Error

      Description of problem The card processing system is experiencing downtime as at when the transaction is being attempted. Solution Please retry the transaction at a later time or contact our support team if the error persists
    • Airtime purchase (wrong number, incomplete number or incorrect number)

      If debited for a failed airtime top-up via your bank account (from the card registered on your profile) contact the card services unit of your bank 24 hours after, if no reversal was automatically done and fill a dispense error form for a possible ...