Debit Card Default Error: What to Do and How to Retry Transactions

This cardholder has defaulted

Description of problem 
This error response indicates that Carbon’s payment processor has tried to charge the debit card multiple times and it has returned an ‘insufficient funds’ error.

Solution(s)

  • You can retry the transaction after a 24-hour period from the last transaction attempt.

  • You may also try using another bank’s card instead (if you have one) to complete the transaction.

​


    • Related Articles

    • Transaction not permitted to cardholder

      Description of problem This error indicates that your card’s transactions are being restricted by your bank. Solution(s) Please engage your bank to understand why your account is restricted. You may also try using another bank’s card instead (if you ...

    • Lost Card, Pick-Up

      Description of problem This error response indicates that the debit card has been reported as lost and a new card has been printed but the cardholder is yet to pick it up. Solution(s) Kindly visit your bank and pickup your new card. You may also try ...