Debit Card Default Error: What to Do and How to Retry Transactions

This cardholder has defaulted

Description of problem 
This error response indicates that Carbon’s payment processor has tried to charge the debit card multiple times and it has returned an ‘insufficient funds’ error.

Solution(s)

  • You can retry the transaction after a 24-hour period from the last transaction attempt.

  • You may also try using another bank’s card instead (if you have one) to complete the transaction.

​