Name Discrepancy on Carbon Account and BVN? Here's What to Do

The name i registered with on Carbon is different from the name on my BVN, what do I do?

For name update, please provide your:


  1. Newspaper publication (if applicable),
  2. BVN,
  3. court affidavit, and
  4. government-approved ID card showing your correct information here for further assistance.


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