The details on my NIN match my account, but my NIN is not verified.

The details on my NIN match my account, but my NIN is not verified.

Sometimes, even if your NIN details perfectly match your account, the verification may still fail if:


  1. The NIN verification portal is temporarily unavailable.

  2. We are unable to confirm your details

What you can do

  1. Wait a short while and retry the in-app verification process.

  2. If the challenge continues, please send your account number and a clear screenshot of your NIN slip to support@getcarbon.co 

  3. Email subject should be NIN Verification issues

Our support team will help you complete the verification process within 24 hours.



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