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System Error
Description of problem The card processing system is experiencing downtime as at when the transaction is being attempted. Solution Please retry the transaction at a later time or contact our support team if the error persists
Why is Carbon charging a ₦500 loan application fee?
Serious moves start with serious intent. The fee helps us keep unserious and fraudulent applications out of the system, so we can focus on people who are truly ready to borrow smart. It is about keeping the process fast, fair, and built for sharp ...
Loan Application Fee
To ensure a fast, fair, and secure loan process tailored for sharp minds who move differently, a non-refundable application fee of N500 applies only to first-time borrowers. This fee covers part of the cost of important checks—such as fraud ...
My NIN verification failed, the date of birth (DOB) on my account is wrong. How do I resolve this?
If your NIN details are correct but the date of birth on your account does not match with your NIN, you will need to update your account date of birth before NIN verification can be successful. How to change your account date of birth Go to your ...
I have created a circle account but I am yet to be added to a circle
Addition to a circle is immediate and automatic. However if an unforeseen system glitch happens at the time of joining, a delay in placing you in a circle occurs but it is also always fixed and auto-resolved under 24hrs.