Related Articles
System Error
Description of problem The card processing system is experiencing downtime as at when the transaction is being attempted. Solution Please retry the transaction at a later time or contact our support team if the error persists
I want to make my circle payments for 2 months now because I have enough funds with me now
We currently do not accept upfront payments for now but you can keep the funds safe in your Carbon wallet and even earn 4% annualized interest on your deposit. Our system will autodebit you on the 1st of every month.
I have created a circle account but I am yet to be added to a circle
Addition to a circle is immediate and automatic. However if an unforeseen system glitch happens at the time of joining, a delay in placing you in a circle occurs but it is also always fixed and auto-resolved under 24hrs.
Suspected fraud
Description of problem This is a bank error whereby their fraud system blocks a transaction due to what they have flagged as suspicious activity. Solution(s) Please escalate to your bank to investigate and understand why you are getting that error. ...
Either remote server cannot be reached or network connection was reset/broken
Description of problem The bank’s system is experiencing a downtime as at the time of transaction. Solution(s) Please retry the transaction at a later time or escalate to our support team if the error persists. You may also try using another bank’s ...