Related Articles
System Error
Description of problem The card processing system is experiencing downtime as at when the transaction is being attempted. Solution Please retry the transaction at a later time or contact our support team if the error persists
I have created a circle account but I am yet to be added to a circle
Addition to a circle is immediate and automatic. However if an unforeseen system glitch happens at the time of joining, a delay in placing you in a circle occurs but it is also always fixed and auto-resolved under 24hrs.
I want to make my circle payments for 2 months now because I have enough funds with me now
We currently do not accept upfront payments for now but you can keep the funds safe in your Carbon wallet and even earn 4% annualized interest on your deposit. Our system will autodebit you on the 1st of every month.
Suspected fraud
Description of problem This is a bank error whereby their fraud system blocks a transaction due to what they have flagged as suspicious activity. Solution(s) Please escalate to your bank to investigate and understand why you are getting that error. ...
I have been debited, why am I getting messages in-app to make my payment?
It takes some hours for your payment to be updated in our system. But if you made the payment more than 24 hours ago and you are sure that you do not have any missing payment from the previous months, speak to a support agent for rectification.