Suspicious communications / Fraud
It's important to take certain steps to protect your personal and financial information if you get any suspicious email or SMS from Carbon. Here's what you should do:
Don't Click on Any Links: Do not click on any links or download any attachments in the suspicious email or SMS. These links may lead you to fake websites designed to steal your information.
Change Passwords: If you suspect that your bank account or personal information may have been compromised, change your passwords immediately. Use strong, unique passwords for each of your accounts.
Contact us: Kindly raise your concerns by contacting the help-center on the app. You can also send the email or SMS received via the help-center. We will be able to confirm whether it's legitimate or a scam.
Monitor Your Accounts: Keep a close eye on your bank and financial accounts for any suspicious activity. If you notice any suspicious activity, you can temporarily deactivate your account by following the steps below:
Login to - https://portal.getcarbon.co/login
Click on “Suspicious Activity”
Enter the phone number linked to your Carbon account and reason for blocking the account
OTP is sent to the phone number, enter the OTP to the portal and submit.
Account will be deactivated.
Remember that Carbon will never ask for sensitive information like your password, PIN, or date of birth via email, SMS or phone call. Be cautious and verify the authenticity of any communication you receive, especially if it raises any red flags
Description of problem This is a bank error whereby their fraud system blocks a transaction due to what they have flagged as suspicious activity. Solution(s) Please escalate to your bank to investigate and understand why you are getting that error. ...
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Why we ask for identity documents.
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