Description of problem
This is a bank error whereby their fraud system blocks a transaction due to what they have flagged as suspicious activity.
Solution(s)
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Suspicious communications / Fraud
It's important to take certain steps to protect your personal and financial information if you get any suspicious email or SMS from Carbon. Here's what you should do: Don't Click on Any Links: Do not click on any links or download any attachments in ...
Why we ask for facial identity documents
Anyone opening a Carbon account must take a live photo of their face during the account opening process so that we can verify they are the one opening the account. This also helps prevent identity fraud.
Why we ask for identity documents.
We ask everyone who opens a Carbon account to give us their BVN (Bank Verification Number) and a valid ID issued by the government (valid driver’s license, permanent voter’s card, valid international passport or NIN slip). This assists us in ...