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Suspicious communications / Fraud
It's important to take certain steps to protect your personal and financial information if you get any suspicious email or SMS from Carbon. Here's what you should do: Don't Click on Any Links: Do not click on any links or download any attachments in ...
Why we ask for identity documents.
We ask everyone who opens a Carbon account to give us their BVN (Bank Verification Number) and a valid ID issued by the government (NIN). This assists us in preventing identity fraud by ensuring that everyone using Carbon, including you, is who they ...
What if my loan isn’t approved? Do I get a refund?
If your loan is not approved, the application fee is not refundable as stated on the app. The fee covers the work involved in reviewing every application—such as fraud checks, credit verification, and data security measures. Once we run the numbers, ...
Why we ask for facial identity documents
Anyone opening a Carbon account must take a live photo of their face during the account opening process so that we can verify they are the one opening the account. This also helps prevent identity fraud.
Loan Application Fee
To ensure a fast, fair, and secure loan process tailored for sharp minds who move differently, a non-refundable application fee of N500 applies only to first-time borrowers. This fee covers part of the cost of important checks—such as fraud ...