How can I contact Carbon?
Carbon Savings Challenge
The CSC (Carbon Savings Challenge) is a promotion aimed at encouraging savings culture amongst our esteemed customers by rewarding 41 lucky winners monthly. You can be one of the 40 lucky winners of N100,000 (One hundred thousand naira) each or the ...
The Carbon Score is our loyalty program for Carbon customers and it is dependent on factors including revenues, length of time using Carbon, transactions (sending money, paying bills, buying airtime), savings/investment attitude with Carbon, on-time ...
Carbon Express is a keyboard-based solution that allows you to enjoy instant financial services like fund transfers, airtime, and bills payments within any conversation on your mobile device without having to leave your chat or launch another app. It ...
Carbon Account [Wallet] Top-up failed, how do I get a refund?
If debited when attempting to top-up your Carbon account [wallet] via your ATM card but the said transaction failed, contact the card services unit of your bank after 24 hours if no reversal was automatically done and fill a dispense error form for ...
Carbon Finance Manager
This service is available in the Carbon app. It allows you to keep track of your income and expenses and view them in categories. It analyses merely the financial SMSs on the device your Carbon app is installed on and uses this to give you a detailed ...