Technical issues (residential address update and email verification)
I am unable to update my address and verify my email address in-app.
Please update your app to the latest version and retry the residential address update/ email address verification. If challenge persists, please revert via support ticket or livechat for further assistance.
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How do I verify my email address?
To verify your email, kindly click on the verify your email option on the app, you will receive a verification link in your mailbox, click on "VERIFY ME" or copy and paste the link on the mail to your web browser to have your email verified.
I did not receive my verification link in my email.
If the verification link is not seen in your inbox, please check all the folders associated with your email (SPAM and Promotions inclusive).If not received, please do the following, then try again; Ensure customer@getcarbon.co is not blocked or ...
Credit Bureau Address and Credit Report Update
When do we update your credit report? Our updates to the credit bureaus are sent out every Thursday of every week Which of the credit bureaus do we report to? We are obligated to submit all credit records/reports of all loan accounts (paid, active or ...
How can I change my residential address?
Provide a recent utility bill not older than 3 months, to confirm your change of address via the in- app support (help center) Acceptable bills include; Tenancy Agreement Communication bill Tax Bills Sub-Contractors Certificates Tax Receipts Official ...
Bill Payment Issues
If debited for a failed bill payment (Cable, Utility and so on) via your bank account (from the card registered on your profile) contact the card services unit of your bank 24 hours after, if no reversal was automatically done fill a dispense error ...