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Issuer or Switch Inoperative
Description of problem Your bank or the card network is currently unavailable due to downtime at the time of the transaction attempt. Solution(s) Please retry the transaction at a later time or escalate to our support team if the error persists. You ...
Pickup card (lost card)
Description of problem This error response indicates that the debit card being used has been reported as lost and a new card has been printed but the customer is yet to pick it up. Solution(s) Kindly visit your bank and pickup your new card. You may ...
Why am I unable to link my card to my Carbon account?
Linking your bank card to your Carbon account might fail because of one of the following reasons: Wrong debit card type - Please set up a visa or master card, these are the acceptable cards. Card not enabled for web transactions - Please contact your ...
Expired card
Description of problem This indicates that the debit card you’re attempting to use has expired. Solution(s) Please request a new debit card from your bank You may also try using another bank’s card instead (if you have one) to complete the ...
Restricted card
Description of problem This error response means that transactions from the debit card have been restricted. Solution(s) Please reach out to your bank to find out what the problem is. You may also try using another bank’s card instead (if you have ...