Received invalid response from remote entity
Description of problem
This is an error from the bank. It is most common with transactions from Ecobank and First Bank cards
Solution(s)
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You will receive a confirmation email or an in-app notification once your payment is processed. You can also login to your Carbon account for confirmation.
Either remote server cannot be reached or network connection was reset/broken
Description of problem The bank’s system is experiencing a downtime as at the time of transaction. Solution(s) Please retry the transaction at a later time or escalate to our support team if the error persists. You may also try using another bank’s ...
My name is not well arranged, how do I correct that?
To help us rearrange your name correctly, please send the following via email to support@getcarbon.co A clear image of your NIN slip Your BVN Once received, our support team will review within 24 hours.